Privacy Policy

Business Name: E Hemp Store 
 ABN: 59660628320 
 Jurisdiction: Australia 

1. Our Commitment to Your Privacy 

At E Hemp Store, we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and safeguard your data — and how we ensure transparency when using Artificial Intelligence (AI). 

2. What Personal Information We Collect 

We collect information that is necessary for processing your orders, providing our services, and improving your experience. This includes: 

  • Name, email address, phone number 

  • Billing and shipping addresses 

  • Payment details (processed securely by third-party providers) 

  • Device and browser information, IP address 

  • Site activity (pages visited, interactions, purchases) 

  • Communications and feedback 

  • Preferences and account settings 

We collect this information directly from you or through cookies, analytics tools, and third-party services. 

3. How We Use Your Information 

We only use your personal information for purposes directly related to your interaction with our services, including: 

  • Fulfilling orders and processing payments 

  • Customer service and support 

  • Sending order confirmations, updates, and marketing (where permitted) 

  • Improving our website and services 

  • Fraud prevention and website security 

  • Legal compliance and record-keeping 

We will never sell your data. We only use it for the purposes you’d reasonably expect or where required by law. 

4. Use of AI and Automated Systems 

We use AI-powered tools to enhance customer experience and business efficiency, including: 

  • AI chatbots for basic support 

  • Personalised product recommendations 

  • Automated fraud detection 

  • Website analytics and performance monitoring 

Your rights are protected: 

  • All significant decisions affecting you will involve human oversight 

  • You may request a human review of any AI-assisted process 

  • We follow the Australian Government’s AI Ethics Principles: transparency, fairness, accountability, and minimising bias 

5. Disclosure of Information to Third Parties 

We may share your information with trusted third parties who help us operate, including: 

  • Payment gateways (e.g., PayPal, Afterpay, Stripe) 

  • Couriers and logistics services (e.g., Australia Post, Sendle) 

  • Analytics providers (e.g., Google Analytics, Meta) 

  • IT and data storage providers 

  • Legal, accounting, or regulatory bodies (as required) 

These third parties may be located outside of Australia, including: 

  • United States (for Google, Meta, AWS, Shopify) 

  • Singapore or EU (for cloud storage or backups) 

We take reasonable steps to ensure overseas recipients are bound by privacy obligations substantially similar to those under Australian law. 

6. Data Sovereignty and Storage 

Where practical, we prioritise storing data in Australia. When using international cloud platforms, we: 

  • Use providers with certified security and privacy controls 

  • Require contractual safeguards for data handling 

  • Regularly audit compliance and risk controls 

Your data is protected by encryption, firewalls, access controls, and multi-factor authentication. 

7. Cookies and Tracking Technologies 

We use cookies and tracking tools to personalise content and understand user behaviour. These tools may collect: 

  • Pages visited, time spent, clicks 

  • Referring sources (Google, social media, etc.) 

  • Shopping cart activity 

  • IP address and general location 

We use services like Google Analytics and Meta Pixel, which may store information overseas. You can adjust cookie preferences in your browser settings. Disabling cookies may affect site functionality. 

8. Accessing and Correcting Your Information 

You may request: 

  • A copy of your personal data 

  • Corrections to inaccurate or outdated information 

We will verify your identity before releasing or changing any data and respond within a reasonable timeframe. 

9. Complaints or Concerns 

If you have a privacy complaint or concern about our use of your personal information or AI tools, please contact: 

Privacy Officer 
 Email: support@ehempstore.com.au 
 Phone: [Insert Number] 

We take all complaints seriously and will respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC): 

Website: www.oaic.gov.au 
 Phone: 1300 363 992 

10. Changes to This Policy 

We may update this policy to reflect legal or operational changes. We will post updates on our website with the effective date. We encourage you to review this policy periodically. 

11. External Services and Their Policies 

Our website may interact with third-party platforms such as Google, Meta, and Shopify. These platforms have their own privacy policies which govern how they collect and handle personal information. You can review their policies using the links below: