Terms and Conditions

Business Name: E Hemp Store 
 ABN: 59660628320 
 Jurisdiction: Australia 

1. Acceptance of Terms 

By accessing or using our website, placing an order, or engaging with any of our services, you agree to comply with these Terms and Conditions, our Privacy Policy, and any other policies referenced. 

If you do not agree to these Terms, please do not use our services. 

These Terms apply to all users, including browsers, vendors, customers, merchants, and contributors of content. 

We may update or modify these Terms at any time. Continued use of our site after changes are posted constitutes acceptance. 

2. Use of the Website 

You agree to use our website only for lawful purposes. You must not: 

  • Interfere with the website’s performance or accessibility 

  • Use automated tools (e.g. bots or scrapers) without permission 

  • Attempt to access restricted areas or security features 

  • Upload malware, viruses, or malicious code 

We reserve the right to suspend or terminate access for any breach of these terms. 

3. Intellectual Property 

All website content — including text, images, branding, layout, and design — is the property of E Hemp Store and protected by Australian and international intellectual property laws. 

You may use our content only for personal, non-commercial use and may not reproduce or distribute any materials without our express written consent. 

4. Orders, Payments, and Product Availability 

Placing Orders 
 By placing an order, you confirm that: 

  • You are over 18 years of age 

  • You have legal capacity to enter into contracts 

  • All information provided is accurate and current 

Payments 
 All prices are listed in AUD and include GST unless otherwise noted. Payment must be made through approved secure payment gateways. 

Product Availability 
 We reserve the right to cancel or decline orders for any reason including suspected fraud, errors, or stock unavailability. 

Risk and Title 
 Risk in goods passes to you upon delivery. Title remains with us until payment is received in full. 

5. Shipping and Delivery 

Shipping times are estimates only. While we strive to meet stated timeframes, we are not responsible for delays caused by third-party carriers or factors beyond our control. 

Customers are responsible for ensuring accurate delivery details. Redelivery fees may apply for incorrect or incomplete addresses. 

6. Returns and Refunds 

Our policies comply with the Australian Consumer Law (ACL). Nothing in these Terms limits your statutory rights. 

Faulty or Misrepresented Products 

If a product is: 

  • Faulty or unsafe 

  • Not as described or not fit for purpose 

You may be entitled to a repair, replacement, or full refund depending on the nature of the fault. Please contact us promptly with your order details and evidence (e.g., photos). 

Change of Mind Returns 

We accept change-of-mind returns at our discretion, subject to the following: 

  • Request must be made within 30 days of delivery 

  • Items must be unused, unwashed, and in original condition 

  • Original tags and packaging must be intact 

  • Some products (e.g., pillows or bedding) are excluded for hygiene reasons 

Customers are responsible for return shipping unless the item is faulty. 

We reserve the right to charge a reasonable restocking fee or decline returns that do not meet these conditions. 

Sale or Clearance Items 

Items purchased on sale are not eligible for refunds for change of mind, but may still be returned if faulty under the ACL. 

7. Marketing Communications 

By placing an order or creating an account, you may be subscribed to receive marketing emails or SMS updates. You may opt out at any time via: 

  • The unsubscribe link in emails 

  • Replying "STOP" to SMS messages 

  • Contacting our support team directly 

We comply with the Spam Act 2003 and respect your communication preferences. 

8. Use of Cookies and Tracking 

We use cookies and third-party tracking tools to personalise your experience and analyse website performance. 

By using our site, you consent to the use of cookies as outlined in our Privacy Policy. You can manage cookie settings through your browser. 

9. Data Privacy 

We handle your personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy, which outlines how your data is collected, stored, and used. 

10. Use of Artificial Intelligence (AI) 

We use AI to enhance services, including: 

  • Chat support 

  • Product recommendations 

  • Fraud detection and marketing insights 

AI is used ethically, with human oversight for decisions that may affect your rights. You may request a review of any automated decision. 

We follow the Australian Government’s AI Ethics Principles, including fairness, transparency, and accountability.  

11. User-Generated Content 

You may post reviews or comments provided they are: 

  • Lawful, respectful, and not misleading 

  • Free of offensive, defamatory, or infringing material 

By submitting content, you grant E Hemp Store a licence to use, publish, or promote that content. We may remove content that breaches our standards. 

12. Limitation of Liability 

To the extent permitted by law, we are not liable for: 

  • Indirect or consequential loss 

  • Loss of income, data, or opportunity 

  • Damage caused by misuse or failure to follow product instructions 

Where liability cannot be excluded under ACL, our responsibility is limited to the repair, replacement, or refund of the product. 

13. Indemnity 

You agree to indemnify E Hemp Store and its affiliates against any loss or damage arising from your breach of these Terms or misuse of the website. 

14. Governing Law 

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved under the jurisdiction of NSW courts. 

If any provision of these Terms is found unenforceable, the remainder will continue to apply. 

15. Contact Us 

For questions, support, or complaints, contact: 

E Hemp Store 
 Email: support@ehempstore.com.au 
 Website: www.ehempstore.com.au