Poppy - Hemp Shampoo for Dry, Itchy Skin | 500ml
Poppy - Hemp Shampoo for Dry, Itchy Skin | 500ml
BUDDYPET Poppy naturally cares for dry, itchy skin. Scientifically formulated by our in-house vet for pets with inflammatory skin conditions. Thisgentle, 100% natural and hypoallergenic hemp shampoo for dogs provides a soothing relief to dry, itchy skin, hydrating the skin and reducing skin inflammation.
Poppy is a natural way to clean and heal. Free of sulphates, parabens, alcohol and toxins. 100% natural and pooch safe. Great for all breeds and all sizes, from puppies to senior dogs.
Estimated delivery:
- NSW, VIC, QLD: 2–4 business days
- WA, NT, SA, TAS: 4–10 business days
Free Shipping & Returns: On orders above $79
BUDDYPET Poppy naturally cares for dry, itchy skin. Scientifically formulated by our in-house vet for pets with inflammatory skin conditions. Thisgentle, 100% natural and hypoallergenic hemp shampoo for dogs provides a soothing relief to dry, itchy skin, hydrating the skin and reducing skin inflammation.
Poppy is a natural way to clean and heal. Free of sulphates, parabens, alcohol and toxins. 100% natural and pooch safe. Great for all breeds and all sizes, from puppies to senior dogs.
Money Back Guarantee
Hooray for happy customers!
We're confident you'll absolutely adore our products, but we also know that life can be full of surprises. That's why we're offering a fabulous 30-day money-back guarantee! If, for any reason, you're not head over heels with your purchase, simply reach out to us within 30 days, and we'll refund your hard-earned cash.
So go ahead, shop with confidence and let the good times roll!
Refund policy
Refunds
Please note that the initial shipping cost is non-refundable. Refunds will be issued for the item price only.
Returns
Our policy lasts 30 days. If 30 days have gone by since you received the product, unfortunately, we cant offer you a refund or exchange. Any return for change of mind or subscription will incur a 25% re-stocking fee. This return must be authorised by customer service before any return and the buyer must pay shipping.
To be eligible for a return, we must have approved your refund request. The item must be completely unopened, unused and in the same condition that you received it. It must also be in the original packaging.
Business Name: E Hemp Store
ABN: 59660628320
Jurisdiction: Australia
1. Shipping Policy
1.1 Order Processing & Dispatch
Orders are processed and shipped from our facility in Sydney, Australia. We dispatch on Mondays and Thursdays (excluding public holidays).
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Orders placed after 10:00 AM AEST on dispatch days will be processed on the next scheduled day.
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You will receive a confirmation email with tracking details once your order is shipped.
For delivery updates or special requests, contact: support@ehempstore.com.au
1.2 Domestic Shipping (Australia)
We ship to all Australian states and territories. Shipping costs are calculated at checkout based on parcel weight, dimensions, and destination.
Standard Shipping Rates
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All other products: Calculated by weight and delivery zone
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Exclusions (not eligible for free or flat-rate shipping):
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Bulk buckwheat hulls
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Bulk hemp seed oil, flour, protein
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Fabric rolls
Estimated Delivery Times
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NSW, VIC, QLD: 2–4 business days
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WA, NT, SA, TAS: 4–10 business days
These are estimates only. We are not responsible for delays caused by couriers, weather, or peak periods.
2. Returns Policy
We want you to be satisfied with your purchase. We comply fully with the Australian Consumer Law (ACL) and offer returns for:
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Change of mind (under certain conditions)
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Faulty, damaged, or misrepresented products
2.1 Sale & Clearance Items
Products marked as sale, promotion, or clearance are final sale for change-of-mind purposes.
However, if a sale item is faulty, you are still entitled to a remedy under the ACL, including repair, replacement, or refund.
3. Faulty or Damaged Goods
We perform quality checks before dispatch. If your item is:
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Faulty
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Significantly different from the description
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Unsafe or not fit for purpose
You are entitled to a repair, replacement, or refund, depending on the issue.
How to Report a Fault
Email: support@ehempstore.com.au within 7 days of delivery.
Include:
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Your name and order number
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A clear description of the issue
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Photographs showing the fault
4. Damaged Items in Transit
If your product is damaged during delivery:
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We will initiate a courier investigation, which may take 5–14 business days
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We will keep you updated
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Remedies (refund or replacement) will be issued after the courier confirms the damage
Note for ACSU Members:
Under ACL, the seller is responsible for goods until delivered — so if your parcel is lost or damaged, you’re entitled to a fair resolution from the seller, not the courier.
5. Refunds and Processing Time
If your return is approved:
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Refunds will be issued to the original payment method (e.g., credit card, PayPal, Afterpay)
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Please allow 3–5 business days for the funds to appear, depending on your bank
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We will notify you once the refund is processed
Delays? Check with your financial institution. If it hasn’t appeared after 7 business days, contact us.
6. Your Rights Under Australian Consumer Law
Nothing in this policy affects your statutory rights.
Under the Australian Consumer Law, you are entitled to:
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Refunds, repairs, or replacements for faulty goods
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Products that match their description and are fit for purpose
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Consumer guarantees that cannot be waived, even during sales
For more information, visit: www.consumerlaw.gov.au
7. Contact Us
For questions or return requests, contact:
E Hemp Store
Email: support@ehempstore.com.au
Website: www.ehempstore.com.au